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Product Line
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Customer Care/Business Hours
Tuesday through Friday: 10:00am to 4:00pm MST
Saturday, Sunday, Monday and all major Holidays we are closed.
For faster support service please email us at sales(at)protheatrical.com. Our website, is available to you 24 hours a day, 7 days a week, 365 days a year for your shopping convenience!
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Call us!
(888) 875-1850 |
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Our Mission is to provide competitive prices, quality items, and great customer service.
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Days of Operation:
Monday through Friday
10:00am to 4:30pm Mountain Standard Time
We are closed all Major Holidays
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Order Processing:
All orders can take up to three business days to complete, but on most occurances they are processed and shipped the same day.
If an item that you order is out of stock we will inform you via e-mail and give you a call.
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Shipping Methods:
We ship to United States and Canada via United Parcel Service and Eagle Global Logistics
Any orders placed 2:00pm or later will be processed the next business day
If you need a order same day rush please call 888-875-1850 and we can assist you further.
(There will be a $35.00 charge for all rush orders)
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Our Return Policies
Standard Return Policy
Return for refund within: 30 days
Return for replacement within: 1 year
This is our Detailed Standard Return Policy. Unless another return policy is indicated, products sold by Protheatrical.com are covered by this Standard Return Policy. Merchandise under this Standard Return Policy may be returned
a) within 30 days of the original invoice date for a refund, or
b) within one year of the original invoice date for a replacement of the same item. All returns require an RMA (Return Merchandise Authorization) number. All items returned for a refund are subject to a 20% restocking fee.
Many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions.
Limited 30-Day Return Policy
Return for refund within: 30 days
Return for replacement within: 30 days
This is our Detailed Limited 30-Day Return Policy. Items covered by this policy (products for which Protheatrical.com states "This item may be returned for a replacement or refund within 30 days only") must be returned to Protheatrical.com within 30 days of the invoice date for this policy to apply. Additional coverage, if any, is provided solely by the product's manufacturer (as indicated by such manufacturer).
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